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See exactly what's included in each plan.
| Feature | Starter | Pro | Team | Enterprise |
|---|---|---|---|---|
| 📸 Core Recording | ||||
| Guides per month | 15 | Unlimited | Unlimited | Unlimited |
| Auto screenshot capture | ||||
| Blur sensitive information | ||||
| Custom annotations | ||||
| Walkthrough playback | ||||
| 💾 Storage & Sync | ||||
| Storage location | Local only | |||
| Cloud backup | ||||
| Cross-device access | ||||
| 📤 Sharing & Export | ||||
| Export as PDF | ||||
| Export as HTML & Markdown | ||||
| Shareable public link | ||||
| Remove SnapSteps branding | ||||
| Custom brand color | ||||
| 👥 Team & Collaboration | ||||
| Shared team library | ||||
| Invite members | ||||
| Role-based access (Admin / Editor / Viewer) | ||||
| Guide folders & organization | ||||
| Team analytics | ||||
| 🔐 Security & Admin | ||||
| SSO (SAML / OIDC) | ||||
| SCIM provisioning | ||||
| Audit logs | ||||
| 🛟 Support | ||||
| Support level | Community | Priority Email | Priority Email | Dedicated Manager |
| 14-day money-back guarantee | ||||
Yes. The Starter plan is free forever with no credit card required. You get 15 guides per month stored locally on your device.
Pro and Team plans are priced per seat. If you have 5 people on your team using SnapSteps, you pay for 5 user licenses. Each user gets their own account and cloud storage.
Your guides are safe. Cloud guides will remain read-only, and you can export them at any time. Your local guides (Starter) are always yours — no cloud dependency.
Yes, we offer a 14-day money-back guarantee on all Pro and Team plans with no questions asked. Just contact us within 14 days of purchase.
Admins can invite members via email. Each member is assigned a role — Admin (full access), Editor (create/edit), or Viewer (read-only). Roles can be changed at any time.
Starter users: data never leaves your device. Pro & Team users: guides are stored on encrypted servers in the cloud. Enterprise customers get dedicated infrastructure and audit logs.
Pro is for individual power users who need unlimited guides and cloud sync. Team adds a shared workspace, member invitations, role permissions, and team analytics on top of Pro.
Absolutely. You can upgrade, downgrade, or cancel at any time from your account settings. Upgrades take effect immediately; downgrades apply at the next billing cycle.